Terms of service


Welcome to TIGIQ (www.tigiq.com), powered by SARS. By accessing or using this platform, you agree to abide by the following Terms of Service. Please read them carefully before placing any order.

1. General Terms

  • TIGIQ reserves the right to update or modify these Terms at any time without prior notice.

  • Users must be 18 years or older, or have parental/guardian supervision to access and purchase from our website.

  • All transactions are subject to the laws of India.

2. Product Categories

TIGIQ specializes in women’s fashion, including:

  • Western Wear

  • Salwar Kameez

  • Lehengas

  • Sarees

  • Dress Materials

  • Kurtis & Shirt Dresses

  • Ready-to-Wear Suits

  • Other ethnic and Indo-western fashion items

3. Payment Policy

  • We accept Cash on Delivery (COD) and Online Payments via trusted gateways.

  • COD Orders require verification via WhatsApp or phone call before dispatch.

  • Online payments are prioritized for quicker processing and dispatch.

4. Shipping Policy

4.1 Order Processing

  • Orders are processed within 1–2 business days.

  • Delays may occur due to public holidays, natural calamities, or unavoidable circumstances.

4.2 Delivery Timeline

  • Delivery time is typically 3–7 business days across India.

4.3 Shipping Charges

  • Shipping costs vary by product and delivery location.

  • Any free shipping offers will be clearly mentioned during checkout or on promotional banners.

4.4 Order Tracking

  • Tracking details are shared via email or WhatsApp once the order is dispatched.

5. Return & Refund Policy

5.1 Return Eligibility

  • Products can be returned within 5 days of delivery.

  • An unboxing video is mandatory for all return requests.

5.2 Return Process

  • Send your request to support@tigiq.com with your Order ID and unboxing video.

  • Once approved, we will arrange a pickup.

  • Refunds will be initiated within 7–15 working days after the product passes quality inspection.

5.3 Refund Method

  • Refunds are processed to the original payment method only.

  • Shipping and COD charges are non-refundable.

6. Exchange Policy

6.1 Eligibility

  • Exchange requests must be made within 48 hours of product delivery.

  • An unboxing video is required for approval.

6.2 Exchange Process

  • Email your request to support@tigiq.com.

  • A flat fee of ₹150 will be charged for exchange-related shipping.

7. Cancellation Policy

  • Orders can be cancelled within 24 hours of placement or before dispatch.

  • Orders cannot be cancelled once shipped.

  • Repeated cancellations may result in account restrictions or permanent blocks.

8. Legal Jurisdiction

  • All services provided by TIGIQ are governed by the laws of India.

  • Any disputes shall be subject to the jurisdiction of Guwahati, Assam.

  • Fraudulent, suspicious, or abusive activity will be legally addressed.

9. Contact Us

We’re here to help you every step of the way.

📧 Email: support@tigiq.com
📱 WhatsApp/Phone: +91 7002552092
🏠 Business Address:
House No. 3, Bye-Lane 2,
Nayanpur Road, Ganeshguri,
Dispur, Guwahati, Assam – 781005, India
🌐 Website: www.tigiq.com

By using this site, you agree to comply with these Terms of Service. Thank you for shopping at TIGIQ — where tradition meets trend.