Terms of service

Welcome to TIGIQ (www.tigiq.com), powered by SARS. By accessing or using this platform, you agree to abide by the following Terms of Service. Please read them carefully before placing any order.

1. General Terms

  • TIGIQ reserves the right to update or modify these Terms at any time without prior notice.
  • Users must be 18 years or older, or have parental/guardian supervision to access and purchase from our website.
  • All transactions are subject to the laws of India.

2. Product Categories

TIGIQ specializes in women’s fashion, including:

  • Western Wear
  • Salwar Kameez
  • Sarees
  • Kurtis & Shirt Dresses
  • Ready-to-Wear Suits
  • Other ethnic and Indo-western fashion items

3. Payment Policy

  • We accept Cash on Delivery (COD) and Online Payments (UPI, Cards, Net Banking, Wallets) via trusted gateways.
  • COD orders require verification via WhatsApp or phone call before dispatch.
  • Online payments are prioritized for quicker processing and dispatch.

4. Shipping Policy

4.1 Order Processing
Orders are processed within 1–2 business days. Delays may occur due to public holidays, natural calamities, or unavoidable circumstances.

4.2 Delivery Timeline
Metro cities: 3–5 business days. Tier-2 & Tier-3 cities / remote areas: 5–7 business days. We currently deliver across India only.

4.3 Shipping Charges
We offer free shipping across India on all orders — no minimum order value required.

4.4 Order Tracking
Tracking details are shared via email or WhatsApp once the order is dispatched.

5. Return & Refund Policy

  • Products can be returned within 7 days of delivery, with a mandatory unboxing video.
  • Items must be unused, unwashed, with tags and original packaging intact.
  • Refunds are processed within 7–15 working days after quality check, to the original payment method (for COD orders, to your bank account or UPI ID).
  • Damaged, defective or wrong items must be reported within 48 hours of delivery with the unboxing video.

6. Exchange Policy

6.1 Eligibility
Exchange requests must be made within 7 days of delivery. An unboxing video is required for approval. Items must be unused, unwashed, with tags and original packaging intact.

6.2 Exchange Process
Send your request on WhatsApp at +91 70024 05009 or email support@tigiq.com with your Order ID. A flat fee of ₹150 is charged for exchange-related shipping.

7. Cancellation Policy

  • Orders can be cancelled within 24 hours of placement, as long as they have not been packed or dispatched.
  • Orders cannot be cancelled once shipped.
  • Repeated cancellations may result in account restrictions or permanent blocks.

8. Legal Jurisdiction

  • All services provided by TIGIQ are governed by the laws of India.
  • Any disputes shall be subject to the jurisdiction of Guwahati, Assam.
  • Fraudulent, suspicious, or abusive activity will be legally addressed.

9. Contact Us

We’re here to help you every step of the way.
📱 WhatsApp: +91 70024 05009 (instant replies 24×7; our team follows up Mon–Sat, 10 AM – 7 PM)
📧 Email: support@tigiq.com
🏠 Business Address: House No. 3, Bye-Lane 2, Nayanpur Road, Ganeshguri, Dispur, Guwahati, Assam – 781005, India
🌐 Website: www.tigiq.com

By using this site, you agree to comply with these Terms of Service. Thank you for shopping at TIGIQ — where tradition meets trend.