Refund policy

At TIGIQ, your satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. However, if for any reason you are not completely satisfied with your order, we offer a simple and transparent return, exchange and refund process.

1. Return Eligibility
- Products are eligible for return within 7 days of delivery.
- A mandatory unboxing video is required for all return claims, clearly showing the packaging, product, and any defects.
- Items must be unused, unwashed, and in original packaging with tags intact.

2. Non-Returnable Items
- Products damaged due to misuse or neglect
- Items without an unboxing video
- Customized or altered items
- Products returned without original tags, invoice, or packaging

3. How to Request a Return
1. Message us on WhatsApp at +91 70024 05009 or email support@tigiq.com within 7 days of delivery.
2. Include your Order ID, a brief description of the issue, and the unboxing video.
3. Once approved, our logistics partner will schedule a pickup.

4. Exchanges
- You can request an exchange (for example, a different size) within 7 days of delivery, the same way as a return.
- A flat fee of ₹150 is charged for exchange-related shipping.
- The same conditions apply: unused, unwashed, tags and packaging intact, with the unboxing video.

5. Refund Details
- Refunds go to the original payment method.
- COD orders: a bank account or UPI ID will be requested.
- Refunds are processed within 7–15 working days after quality check.
- Shipping is free, so there are no shipping charges to deduct. Any COD fee, if charged, is non-refundable.

6. Damaged, Defective or Wrong Products
Contact us within 48 hours of delivery with an unboxing video — we'll arrange a free replacement or refund after verification.

7. Contact
WhatsApp: +91 70024 05009
Email: support@tigiq.com

We thank you for shopping with TIGIQ and for being a valued part of our fashion community. We are committed to providing you with high-quality service and stylish confidence, always.