Shipping policy

At TIGIQ, we aim to deliver your fashion choices with speed, care, and transparency. Please review our Shipping Policy to understand how your orders are processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed the next working day.

  • During high-demand periods, dispatch times may be slightly extended, but we strive to maintain fast delivery at all times.

2. Shipping Time & Delivery Estimates

We deliver across India. Estimated delivery times are:

  • Metro Cities: 3–5 business days

  • Tier-2 & Tier-3 Cities / Remote Areas: 5–7 business days

Note: Delivery timelines may vary due to factors like weather, festivals, lockdowns, or courier partner delays.

3. Shipping Methods

We work with trusted courier partners to ensure timely and secure delivery. You will receive tracking details via email or WhatsApp once your order is shipped.

4. Shipping Charges

  • Shipping fees depend on the product, order value, and delivery location.

  • Free Shipping Offers, if available, will be mentioned on product pages or during checkout.

5. Cash on Delivery (COD) Orders

  • COD orders require verification via WhatsApp or phone call before dispatch.

  • Verified COD orders may take 1–2 additional business days to process.

  • Unverified or unresponsive COD orders may be cancelled without notice.

6. Online Paid Orders

  • Online payment orders are processed faster and do not require verification.

  • Payment options include UPI, Credit/Debit Cards, Net Banking, and Wallets through secure gateways.

7. Order Tracking

Once shipped, you will receive tracking information via:

  • Email (sent to your registered email ID)

  • WhatsApp (if provided)

You can also contact us for real-time tracking assistance.

8. Delivery Issues

In rare cases of lost, delayed, or damaged parcels:

  • Please contact us immediately at support@tigiq.com or WhatsApp us at +91 7002552092.

  • If the package is marked as “delivered” but not received, raise the issue within 48 hours of delivery notification.

9. Incorrect Address / Delivery Failure

  • Please ensure your delivery address, phone number, and pin code are correct at the time of order.

  • In case of incorrect address or repeated failed delivery attempts, the parcel may be returned to us and additional reshipping charges may apply.

10. Contact Us

If you have any questions about your order status or shipping details, feel free to reach out:

📧 Email: support@tigiq.com
📱 WhatsApp Support: +91 7002552092
🌐 Website: www.tigiq.com

Thank you for choosing TIGIQ. We’re excited to deliver timeless style right to your doorstep!