Privacy policy

At TIGIQ, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.tigiq.com.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information when you interact with our website:

  • Personal Details: Name, email address, phone number, shipping address, billing address.

  • Payment Information: Collected securely via trusted payment gateways. We do not store your debit/credit card or UPI details.

  • Order History: Products purchased, transaction details, and communication related to orders.

  • Device & Usage Info: IP address, browser type, pages visited, device type, and other analytics via cookies.

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and fulfill your orders

  • To communicate order updates via email or WhatsApp

  • To respond to your inquiries or support requests

  • To improve our website and product offerings

  • To send promotional emails or updates (you may opt out anytime)

  • For legal, security, or fraud-prevention purposes

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

However, we may share your information with:

  • Trusted logistics partners for delivery and tracking

  • Payment gateways for processing transactions

  • Customer support tools for handling inquiries

  • Legal authorities when required by Indian law or to prevent fraud

All third-party partners are contractually obligated to protect your data and use it only for the intended purpose.

4. Data Security

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption on our website

  • Secure servers and firewalls

  • Trusted third-party payment processors

5. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt out of marketing communications

  • Withdraw consent at any time (where applicable)

To exercise your rights, email us at support@tigiq.com.

6. Cookies & Tracking

We use cookies to:

  • Improve your shopping experience

  • Analyze traffic and site performance

  • Offer personalized product recommendations

You can disable cookies through your browser settings, but some features of the website may not function properly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. We encourage you to review it regularly.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact us:

📧 Email: support@tigiq.com
📱 WhatsApp: +91 7002552092
📍 Business Address: House No. 3, Bye-Lane 2, Nayanpur Road, Ganeshguri, Dispur, Guwahati, Assam - 781005, India
🌐 Website: www.tigiq.com

Thank you for trusting TIGIQ. Your privacy and security are important to us.